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Refund & Returns Policy

Last Updated: [Insert Today’s Date]

1. Scope of This Policy

This Refund & Returns Policy applies to all purchases made through our website (https://ironstaregypt.powerridesports.com) within the Arab Republic of Egypt unless otherwise stated.

2. Consumer Rights

Under Egyptian consumer protection law, customers have the right to return or exchange products within 14 days of receiving them without providing a reason in certain cases.
If the item is defective or faulty, the return or replacement period may extend up to 30 days depending on the nature of the product.

3. Return and Exchange Periods

  • Change of mind or size issue: Request must be submitted within 14 days from the date of delivery.

  • Manufacturing defect or wrong item: Request must be submitted within 30 days from the date of delivery.

  • Requests made after this period may not be accepted unless otherwise approved by management.

4. Return and Exchange Conditions

For a product to be eligible for return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received.

  • Original packaging, tags, and labels must be intact.

  • All accessories, manuals, and additional parts (if any) must be included.

  • Proof of purchase (invoice, receipt, or order number) must be provided.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been used, damaged, or altered after delivery.

  • Opened or disassembled items (unless found defective).

  • Items that cannot be returned for hygiene or safety reasons (e.g., undergarments, certain protective gear).

  • Clearance or final-sale items marked as non-returnable at the time of purchase.

6. Shipping & Return Costs

  • If the return is due to a manufacturing defect or a mistake on our part, we will cover the shipping cost for returning and replacing the item.

  • If the return is for personal reasons (e.g., change of mind or size), the customer is responsible for the return shipping fee, which may be deducted from the refund.

7. How to Request a Return or Exchange

  1. Contact our support team via email or WhatsApp and provide: order number, full name, reason for return, and photos (if applicable).

  2. We will confirm your request and arrange product pickup or return instructions.

  3. Once the item is received and inspected, we’ll notify you of approval or rejection within [x] business days.

    • For exchanges: The replacement item will be shipped immediately after approval.

    • For refunds: The amount will be processed back to your original payment method within [x] business days (depending on your bank or payment provider).

8. Refund Processing

Refunds are issued to the original payment method (credit/debit card, bank transfer, or cash on delivery, if applicable).
Please note that refund timelines may vary based on your financial institution’s processing times.

9. Items with Warranty or Mechanical/Electrical Parts

For products containing mechanical or electrical components, warranty terms provided by the manufacturer or authorized dealer will apply.
Misuse, tampering, or unauthorized repair will void the warranty and return eligibility.

10. Policy Updates

We reserve the right to amend this policy at any time. The latest version published on our website shall apply. We recommend reviewing this page periodically for any updates.